Client_update Executive Contact • Typically this is a single contact, a Director or Executive level person. • Usually this person would not deal with any day-to-day requests but authorize the addition or removal of Primary Contacts. Name Name First First Last Last Title Email Business Phone Cel Phone Primary Contacts • The Primary Contacts are the main points of contact from an administrative level. • They have the ability to add or remove any other contact, except for the Executive Contact. • They can also authorize any one-time fees related to operational work. Contact 1 Name Contact 1 Name First First Last Last Title Email Business Phone Cel Phone Contact 2 Name Contact 2 Name First First Last Last Title Email Business Number Cel Number Contact 3 Name Contact 3 Name First First Last Last Title Email Business Phone Cel Phone Technical Contacts • The Technical Contacts are the main points of contact for the day-to-day technical work. • They have the ability to grant access third parties. • They have the ability to authorize technical changes (e.g., reboots, config changes) Technical Contact 1 Technical Contact 1 First First Last Last Title Email Business Phone Cel Phone Technical Contact 2 Technical Contact 2 First First Last Last Title Email Business Phone Cel Phone Technical Contact 3 Technical Contact 3 First First Last Last Title Email Business Phone Cell Phone Third Party Contacts • These are vendors that the customer uses on a regular basis for specific tasks with limited access (e.g., remote hands, software contractor) Name Name First First Last Last Title Email Business Phone Cel Phone Miscellaneous Contacts • These are contacts that do not fit into any of the previous categories Name Name First First Last Last Title Email Business Phone Cel Phone Paragraph Escalation Path• In the time of a severity 1 or 2 incident (i.e., service interrupted or degraded issue), HOSTEDADVANTAGE will contact the customer’s contacts in the following order until customeracknowledgement is confirmed. #1 Name Role/Title Email Phone #2 Name Role/Title Email Phone #3 Name Role/Title Email Phone Submit If you are human, leave this field blank.
Technical Contacts • The Technical Contacts are the main points of contact for the day-to-day technical work. • They have the ability to grant access third parties. • They have the ability to authorize technical changes (e.g., reboots, config changes)
Third Party Contacts • These are vendors that the customer uses on a regular basis for specific tasks with limited access (e.g., remote hands, software contractor)
Miscellaneous Contacts • These are contacts that do not fit into any of the previous categories
Escalation Path• In the time of a severity 1 or 2 incident (i.e., service interrupted or degraded issue), HOSTEDADVANTAGE will contact the customer’s contacts in the following order until customeracknowledgement is confirmed.
