Position Overview

The IT Infrastructure Manager ensures Hosted Advantage’s production infrastructure, platforms, and managed services are available, secure, and performant. This role leads day-to-day operations for systems and storage teams, coordinates backup and disaster recovery, and drives ITSM processes (incident, problem, change). The manager owns runbooks, SLAs, vendor collaboration, and continuous improvement to support customer outcomes in a fast-paced MSP environment.

Position Overview

The IT Support Manager leads Hosted Advantage’s MSP-focused support operations, ensuring exceptional customer experience and adherence to ITIL-based service management practices. This role oversees the Service Desk team, manages escalations, and drives continuous improvement in ticket workflows, SLAs, and customer satisfaction. The manager will also collaborate with engineering teams and vendors to resolve complex issues and maintain operational excellence.