Position Overview

The Field Service Lead oversees Hosted Advantage’s on-site IT and data center operations, leading field technicians to ensure timely resolution of incidents and service requests within SLAs. This role combines hands-on technical work such as hardware installation, troubleshooting, and maintenance with team coordination, task prioritization, and escalation management. The position also ensures infrastructure monitoring, accurate documentation, and adherence to operational standards, while collaborating with internal teams to maintain system reliability and customer satisfaction.